We want you to enjoy all of the products that you buy from us and would love you to be a regular customer. If for any reason if you have a problem with your goods that are delivered then please let us know within 14 days. You can cancel or return your order (postage paid by you unless discussed) within 14 days. It must be in a saleable condition with no sign of damage to the products and also in their original packaging. Were sorry but we cannot accept returns on broken snap bars as the item is still fully functional and in no way affects the scent .